Refund policy
Returns & Refunds Policy
Cameron Scents
At Cameron Scents, customer satisfaction is important to us. We carefully prepare and package every fragrance decant to ensure your order arrives in excellent condition.
Please review our return and refund guidelines before placing an order.
Returns & Exchanges
Due to the personal nature of fragrance products and for hygiene and product integrity reasons, opened, used, or sprayed fragrance decants are not eligible for returns or exchanges due to personal scent preferences.
If you receive an unopened and unused product that you would like to return, please contact us within 14 days of delivery to request return authorization.
Products must be in their original condition and packaging to qualify for an approved return.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, leaking, or incorrect, please contact us within 7 days of delivery.
Email cameronscents@gmail.com with:
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Your order number
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A description of the issue
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Clear photographs of the product and packaging, if available
We will review the issue and work toward an appropriate resolution, which may include a replacement or refund.
Refunds
Once an eligible return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
If an order arrives damaged, defective, or incorrect, we may offer a refund or replacement without requiring a return, depending on the circumstances.
Return Shipping
For approved change-of-mind returns, customers are responsible for return shipping costs unless otherwise agreed.
If a return is required because of our error or a defective product, Cameron Scents will cover reasonable return shipping costs.
Please contact us before sending any product back so we can provide instructions.
Non-Returnable Items
The following items are generally not eligible for change-of-mind returns:
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Opened or used fragrance decants
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Products returned without prior authorization
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Items that are not in their original condition
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Gift cards, where applicable
These restrictions do not limit any rights you may have under applicable consumer protection laws.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests before an order ships. Once an order has shipped, cancellation may no longer be possible.
Contact Us
For return, refund, or order-related questions, please email:
Thank you for choosing Cameron Scents. We appreciate your business and look forward to helping you discover your next signature scent.